Terms & Conditions

WeDose (wedose.in and platform.wedose.in, together the “Platform”) is a cloud pharmacy management platform for hospitals, nursing homes, and clinics in India, owned and operated by Thinkwarelabs IT Private Limited (GSTIN: 06AANCT2275Q1ZK), registered office at Shri Ram Vichar Vatika, Radaur, Haryana, India – 135133 (“WeDose”, “we”, “us”).

These Terms & Conditions (“Terms”) govern access to and use of the Platform. By creating an account, signing an order form, or using the Platform, the subscribing pharmacy, hospital, or clinic (“Customer”, “you”) agrees to these Terms. If a separate signed subscription agreement exists, it prevails to the extent of any conflict. You must be at least 18 and authorised to bind the Customer.

WeDose provides cloud-based pharmacy management: medicine master, supplier directory, purchase/GRN entry, stock management, billing and GST invoicing, expiry and reorder alerts via WhatsApp, and dashboards, as described at wedose.in and per your subscription plan.

We may improve or modify features; we will not materially degrade core functionality during a paid term without notice.

The Customer's administrator controls staff accounts and is responsible for all activity under them. Keep credentials confidential; notify us of suspected compromise.

Use the Platform only for lawful pharmacy operations. You agree not to:

• Attempt unauthorised access to other tenants or our systems;
• Reverse engineer, copy, or resell the Platform;
• Upload malicious code or viruses;
• Use the service to violate any applicable local, state, or national law.

You are responsible for the accuracy of data entered - including prices, batches, GST rates for custom medicines, and prescription confirmations.

Fees are per the plan selected (Starter, Growth, or Enterprise) and are billed in advance, exclusive of GST unless stated otherwise. Pilot pricing, where offered, applies for the stated period only.

Subscriptions renew automatically unless cancelled before renewal. We may suspend access if undisputed fees remain unpaid fifteen (15) days after written notice. Refunds are governed by the WeDose Refund & Cancellation Policy.

The Customer owns all data entered into its tenant, including patient, prescription, stock, and sales records (“Customer Data”). You grant us a limited licence to host and process Customer Data solely to provide, secure, and support the service.

Data handling is governed by our Privacy Policy and Data Processing Addendum. All Customer Data is hosted in India (AWS Mumbai). On termination, you may export your data for thirty (30) days; we delete it from production within ninety (90) days thereafter.

WeDose is a record-keeping and operations tool. It automates the preparation of records such as the prescription register under the Drugs and Cosmetics Act, 1940 and GSTR-1 exports, based on the data you enter.

We aim to keep the Platform available at all times but do not guarantee uninterrupted operation; planned maintenance will be scheduled outside peak pharmacy hours where practicable.

The offline billing fallback stores bills locally on your device during connectivity drops and syncs when restored - it depends on your device and browser remaining functional.

WhatsApp alerts are delivered through third-party providers (WhatsApp and an Indian BSP); we are not responsible for delays or failures within those networks, and alerts are an operational aid, not a substitute for your own stock checks. Enterprise SLAs, where purchased, are set out in the order form.

The Platform, its software, design, medicine master database, and branding are owned by Thinkwarelabs IT Private Limited or its licensors.

Your subscription grants a limited, non-exclusive, non-transferable right to use the Platform for the Customer's internal operations during the subscription term. Feedback you provide may be used to improve the product without obligation.

We warrant that the service will be provided with reasonable skill and care. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL OTHER WARRANTIES ARE DISCLAIMED.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, or data. Our aggregate liability in any twelve (12) month period shall not exceed the subscription fees paid by the Customer in that period. Nothing limits liability for gross negligence, wilful misconduct, or breach of confidentiality.

The Customer shall indemnify us against third-party claims arising from its breach of these Terms, its regulatory non-compliance, or the content of data it enters.

We shall indemnify the Customer against third-party claims that the Platform, as provided by us, infringes Indian intellectual property rights.

These Terms apply while you hold an account. Either party may terminate for material breach not cured within fifteen (15) days of notice. You may cancel your subscription as per the Refund & Cancellation Policy.

We may suspend or terminate accounts used unlawfully or in a manner that threatens the security of the Platform or other tenants. Clauses on data, IP, liability, and disputes survive.

These Terms are governed by the laws of India. Disputes shall first be addressed through good-faith discussion; failing resolution within thirty (30) days, they shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 by a sole arbitrator seated at Yamunanagar, Haryana, in English.

Subject to the above, courts at Yamunanagar, Haryana have exclusive jurisdiction.

We may update these Terms; material changes will be notified at least fifteen (15) days in advance through the Platform or by email, and continued use constitutes acceptance.

Questions or formal notices: hello@wedose.in.